We hope that you love your vase as much as we do, however if something isn't quite right or you would like to return your purchase we are more than happy to offer a refund or exchange within 14 days of receipt. Kindly note that in order to be eligible for a return, your item must be in the same condition that you received it in.  Customers are required to pay for return shipping and the order remains the customer's responsibility until we receive it back safely - we, therefore, suggest you use a tracked postage service with insurance. 

To start a return, you can contact us at info@jennifer-pray.com and we’ll send you instructions on where to send your package. Please note that items sent back to us without first requesting a return will not be accepted.

We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded to your original form of payment.

Note on items damaged during shipment: Every order is packed carefully to ensure that all items arrive at your door safely. In the event that your order is damaged during shipping, please notify us within 48 hours and save all of the packing material as required by UPS to submit a claim. Please note, handmade items are custom made and replacements require production time before they can be rescheduled for shipment.